My package is delayed. What do I do?

Check up on your package via the tracking number you received by email. If the package has not arrived for several days, contact the carrier first to find out why the package has not arrived. If the package appears to have disappeared and cannot be traced, we open an investigation at the carrier to find the responsible party. Please […]

My gold plated silver ring is turning silver. What do I do?

All our gold plated silver rings are quality checked to ensure that there are exactly 10 microns of gold (3 layers) on the silver. The coating at other jewelry brands is usually 3-5 microns so the coating is very thick on Abelstedt jewelry. If you have a thin ring, it may be more prone to wear than a wider ring […]

How do I change ring size?

If you want to exchange or return your Abelstedt jewelry, you can preferably print and use our return form. Abelstedt does not provide complimentary returns. You can find all information about returns here.

I have not received my order confirmation. What do I do?

Your confirmation will be automatically sent to you by email after your purchase. If it’s not in your inbox, check your spam folder if necessary. If it’s not in the spam folder, you may have stated your email incorrectly on your order. If so, contact us and provide your name so we can locate the order.

My jewelry looks dirty and the stones have become dull. What do I do?

It sounds like your jewelry needs to be cleaned. We recommend that you clean your jewelry often to keep dirt away from the stones. If your silver jewelry has black spots, the silver has begun to oxidize. Here we recommend using a silver cleaner or a silver cloth to make the jewelry clean and clear again. To clean […]

How do I find the right ring size?

Under each ring you can find our size guide for rings by clicking on ‘size guide’, which shows two easy methods on which you can find your (or your partner’s) ring size from home. You can also find the size guide here. If you want to be absolutely sure of doing it right, you can also […]

Do you offer free returns?

We do not offer free returns, but, depending on your location, we do offer a cheap return label so you can easily and quickly have your package returned. If you want to exchange a size, we will send the new size at no extra charge for shipping back to you. See all information on returns here.

What is Abelstedt jewelry made of?

Depending on the collection, Abelstedt jewelry is made of either 925 sterling silver, gold plated sterling silver of 10 micron gold (3 layers), tungsten (only rings for men), gold (in 10, 14 or 18 karat) or white gold (in 10, 14 or 18 karat).

How do I care for my pearl jewelry?

Pearl jewelry can last for generations if cared for properly. Keep your pearl jewelry away from perfumes, cosmetics, perspiration, and dirt. To clean your pearls, wipe them with a slightly damp cloth. Explore our selection of pearl jewelry.

Can my Abelstedt jewelry get wet?

While most of your Abelstedt jewelry can get wet with little to no impact, we recommend removing all Abelstedt jewelry before showering or swimming, cooking, exercising, or putting on lotion. Read Julie Abelstedt’s complete guide to jewelry care and cleaning for more information.

How should I store my silver jewelry?

It’s important that silver jewelry is stored in a dry location. We recommend wearing your silver jewelry as much as possible to avoid oxidation. When storing your silver jewelry, make sure to keep it away from excessive exposure to air and store it in a jewelry box such as our Abelstedt Travel Case. Avoid contact with […]

How often should I get my jewelry cleaned?

We recommend cleaning your jewelry at least once every year. If you wear your jewelry almost every day, clean and check it every few months. Read Julie Abelstedt’s complete guide to jewelry care and cleaning.

How well does your gold plated jewelry last and does it come off?

Abelstedt jewelry does not come off since all our jewelry is made of genuine precious metals. If you take care of your gold plated silver jewelry (i.e., take it off when you are in contact with water, perfume, and other liquids), and if you take off your jewelry when you do sports or other activities, your jewelry will definitely be able to […]

How do I care for and clean my jewelry?

Since our founding in 2015, we have maintained the highest standards in design, materials, and craftsmanship. Simple, basic care is enough to avoid damage and keep your jewelry shiny like new for years to come. Abelstedt jewelry comes in different metals and stones. For a full explanation of how to care for each material, read Julie Abelstedt’s ultimate guide […]

Can the prices on Abelstedt.com change?

Prices on Abelstedt.com are subject to change without notice. Please expect to be charged the price for the Abelstedt item you buy as it is listed on the day of purchase.

Do other stores or websites sell authentic Abelstedt jewelry or watches?

Abelstedt sells its jewelry and watches online exclusively on the official online store which you are browsing now. Select styles of Abelstedt jewelry may be sold exclusively at authorized retail locations, under license. Buyers should be wary of purported Abelstedt jewelry sold through unauthorized channels. Beware of counterfeits.

What if I need extra help or advice about my purchase on Abelstedt.com?

Our customer experts are ready to help with any question you may have on the live chat. Simply click the blue chat icon in the bottom right corner of the website. If we are currently offline, you can leave a message or contact us here. Engagement Ring Consulting If you are looking for a personal consulting regarding […]

How secure is payment on Abelstedt.com?

It’s completely safe to pay on Abelstedt.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Our website and all our payment methods are encrypted by by SSL so you can feel completely safe when using and shopping on the online store. Abelstedt Guarantees

What payment methods does Abelstedt.com accept?

Abelstedt currently accepts all major credit cards including Dankort (Denmark), Apple Pay, Google Pay, Mobilepay (Denmark), Viabill (Denmark), iDeal (Netherlands), Klarna (Sweden), Sofort (Germany), and Abelstedt gift cards. To read more about how we process your payment in the safest and most secure way possible, read here.

Does Abelstedt offer resizing?

Depending on the item, we offer resizing on almost every engagement ring or wedding band. We do not offer resizing on sterling silver jewelry.

How can I make returns or exchanges without a receipt?

Abelstedt doesn’t issue refunds without a sales receipt. Products are accepted for refunds or product exchanges if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. Please note that items that are personalized with e.g. engraving or other services may not be returned or exchanged. Depending on your location, we offer a […]

Are Abelstedt jewelry and watches insured when shipped?

Abelstedt remains responsible for orders until your package is delivered to you. If the package appears to have disappeared and cannot be traced, we open an investigation at the carrier to find the responsible party. Please contact us if your order shows that it has been delivered but has not arrived.

Can I ship my order to an international location?

Yes. We ship to all countries and destinations. As soon as you’ve placed your order, the Abelstedt team packs and ships your jewelry so you have it safe and secure within: Denmark: 1-2 business days Sweden: 2-4 business days Netherlands: 2-4 business days International: 3-5 business days

Will I be charged customs, taxes, or duties on my purchase?

Since customs, taxes and duties differ between different countries and states, you will have to contact your local customs office for an exact estimate. All Abelstedt purchases are shipped from our headquarters in Copenhagen, Denmark, so EU citizens will not be charged any import duty. Shipping fees and taxes will not be refunded for packages […]

What shipping options are available on Abelstedt.com?

Depending on your destination, you have the option of selecting either shipping to your home address or to a pick-up destination. We ship to all countries either via Postnord or UPS. As soon as you’ve placed your order, the Abelstedt team packs and ships your jewelry so you have it safe and secure within: Denmark: 1-2 business […]

Can I track my order?

Yes. As soon as your order is shipped, you will be sent tracking details via email. Simply click the link and you will be sent to the carrier’s website on which you can follow your order’s journey.

I have lost a stone in my jewelry. What do I do?

If it’s a stone that has fallen out of your jewelry due to manufacturing defects and not wear and tear, we would of course like to help. Send us an email and attach a picture of the ring and your order number. All stones are set by hand so we will notify our jewelers of the case immediately when we receive your […]

How do I return my jewelry for a refund?

If you wish to exchange or return your Abelstedt jewelry, you can preferably print and use our return form. Abelstedt does not offer complimentary returns. You can find all information about returns here.

My size is not in stock. Can you get it?

If an item’s size is not in stock, it may very well be on its way. Simply click the “Notify Me”-button on the product page to be signed up for our email list and be notified when the item is back in stock.

How is my order packed?

We do everything to make sure that your order arrives safely and comfortably to you. All jewelry comes in Abelstedt’s legendary blue box, sealed with a white satin ribbon, accompanied by a cute carrying bag, safely traveled in a cardboard box, enclosed with the signature Abelstedt stamp.

I received the wrong item. What do I do?

If you received the wrong item or are missing items from your order, please contact us and include the following information: Your order number. You’ll find it in your order confirmation email. A picture of the wrong product. This will help us make sure others don’t face the same problem if there’s been a mistake in the shipping department. […]

I haven’t received my order yet. What do I do?

Depending on your destination, delivery usually takes 1 – 5 business days, but in exceptional cases it can be slightly longer. We hope you can be a little patient if there’s a slight delay. Please see your shipping confirmation email to find the tracking link for your order. If you don’t know how tracking works, read here. […]

How does track & trace work?

Please check the shipping confirmation email which contains your tracking link and number. If you didn’t receive this email, please check your spam folder. If you can’t find it there, please contact us and we will resend the email. Shipping with Postnord It can take up to 48 hours before your package has been registered with Postnord and […]

How do I care for my watch?

Batteries Abelstedt watches uses quartz clockworks. Empty quartz watch batteries should be changed immediately in order to avoid leakages of the battery. Watch Straps Avoid impacts and shocks to the watch as they can damage the clockwork. Water resistance should be checked after any severe shock. Furthermore, avoid extreme temperature variations. Detergents, solvents, fragrances, and cosmetics may damage the […]

How does an Abelstedt gift card work?

The Abelstedt Gift Card is redeemable for Abelstedt items up to the prepaid value of the card using the discount code stated on the Gift Card.

Can I make a custom design for my engagement ring?

Yes, Abelstedt is proud to offer custom engagement ring designs to fulfill your dreams. Contact us with your idea and you will get in direct contact with Julie Abelstedt who looks forward to work with you in crafting your dream ring.

How do I resize my engagement ring?

Depending on the ring’s design, resizing may be possible. Contact us with your request. We recommend against resizing your ring multiple times. If you are unsure of your ring size, view our ring size guide.

How do I determine my budget for an engagement ring?

The price of an engagement ring is an important consideration. However, there is no right or wrong amount to spend on an engagement ring. These three factors come into play: Your budget and financial situation Your partner’s expectations The significance of the ring An engagement ring is a personal thing for the couple whose love […]

How do I care for my sapphire ring?

Different gemstones require different care. A sapphire requires special attention. The best way to clean your sapphire ring is using warm water with a small amount of soap and a soft brush, avoiding soaking the stone. Always avoid harsh detergents and never clean your sapphire ring with solvents such as alcohol, acetone, or paint thinner. Avoid cleaning your sapphire ring […]

Does gold jewelry tarnish?

Yes, gold does tarnish and scratch over time. To preserve the beauty of your gold jewelry, it’s important that you keep it away from household bleach and other cleaning products. Explore our selection of gold jewelry.

How can I remove scratches from gold?

To remove scratches from your gold jewelry, you will need to have it polished. However, the patina of fine scratches that develops over time can add beauty to the jewelry and can reflect the journey a piece has taken. Polishing gold jewelry removes metal from the item so it’s only recommended to be carried out a […]

How much does engraving cost?

All engravings are complimentary and optional. Only Abelstedt engagement rings and wedding bands are available for engraving.

Where can I buy a silver polishing cloth?

The Abelstedt silver polishing cloth restores the shining brilliance of your favorite sterling silver jewelry. Preserve the beauty of your sterling silver Abelstedt pieces by polishing your jewelry once in a while with the polishing cloth. Read Julie Abelstedt’s complete guide to jewelry care and cleaning for more information.