Celebrating 7 Years -20% Off Everything! (new jewelry not included)
Designed in Copenhagen, Denmark
Fast delivery and easy returns
30-day return policy
Skip to content
FAQ / Delivery / I received the wrong item. What do I do?

If you received the wrong item or are missing items from your order, please contact us and include the following information:

  1. Your order number. You'll find it in your order confirmation email.
  2. A picture of the wrong product. This will help us make sure others don't face the same problem if there's been a mistake in the shipping department. Thanks for helping us help others!

We'll send you the correct item as fast as possible and let you know if we want you to return the wrongly delivered item. We will, of course, cover all shipping costs.

Didn't find what you were looking for?


We offer fast and secure delivery to all countries as well as flexible delivery methods depending on your gifting needs.

Explore Delivery FAQs →


All purchases made at Abelstedt can be returned or exchanged within 30 days.

Explore Returns FAQs →

Payment and Security

We use secure encryption technologies when transferring and receiving customer information.

Explore Payment and Security FAQs →


Shop Abelstedt designs you love with confidence and ease.

Explore Shopping FAQs →


Every purchase arrives in the iconic Abelstedt Blue Box sealed with a white satin ribbon.

Explore Jewelry FAQs →

Love and Engagement

Our experts are ready to help you choosing an engagement ring, selecting wedding bands, or finding a special anniversary gift.

Explore Love and Engagement FAQs →


Learn about how to care for your watch, how to change your watch strap, and more.

Explore Watches FAQs →

You Recently Viewed

@AbelstedtOfficial on Instagram