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Return Christmas presents by Jan. 30, 2023
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My package is delayed. What do I do?

Check up on your package via the tracking number you received by email. If the package has not arrived for several days, contact the carrier first to find out why the package has not arrived.

If the package appears to have disappeared and cannot be traced, we open an investigation at the carrier to find the responsible party. Please contact us if your order shows that it has been delivered but has not arrived.

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