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Shipping

My package is delayed. What do I do?
Check up on your package via the tracking number you received by email. If the package has not arrived for ...
Can I track my order?
Yes. As soon as your order is shipped, you will be sent tracking details via email. Simply click the link ...
What shipping options are available on Abelstedt.com?
Depending on your destination, you have the option of selecting either shipping to your home address or to a pick-up ...
Will I be charged customs, taxes, or duties on my purchase?
Since customs, taxes and duties differ between different countries and states, you will have to contact your local customs office ...
Can I ship my order to an international location?
Yes. We ship to all countries and destinations. As soon as you’ve placed your order, the Abelstedt team packs and ...
Are Abelstedt jewelry and watches insured when shipped?
Abelstedt remains responsible for orders until your package is delivered to you. If the package appears to have disappeared and cannot be traced, ...
How does track & trace work?
Please check the shipping confirmation email which contains your tracking link and number. If you didn’t receive this email, please ...
I haven't received my order yet. What do I do?
Depending on your destination, delivery usually takes 1 – 5 business days, but in exceptional cases it can be slightly ...
I received the wrong item. What do I do?
If you received the wrong item or are missing items from your order, please contact us and include the following information: Your order ...
How is my order packed?
We do everything to make sure that your order arrives safely and comfortably to you. All jewelry comes in Abelstedt’s legendary blue ...
I received the wrong product or size. What do I do?
We are very sorry if you have received the wrong product or size. We are ready to help immediately. Send us ...

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At Your Service

Our customer service is always ready to help. Chat with us live or send us an email.

Secured Transactions
We use secure encryption technologies when transferring and receiving customer information.

Return & Exchange

All purchases made at Abelstedt can be returned or exchanged within 30 days.

Delivery Information

The Abelstedt team packs and ships your jewelry so you have it safe and secure within:

United States & Canada: 3-5 business days
Europe: 2-4 business days
Rest of world: 5-7 business days

We offer a free shipping option for all orders over $150.

Two-year Warranty

Your purchase includes a two-year warranty. Abelstedt is registered with the Danish Precious Metal Control which is a safe guarantee of the purity and quality of Abelstedt’s gold and silver.

Julie Abelstedt
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