Terms and Conditions

Legal name: Apelstedt ApS

CVR no. 36537043

About payment

We process your payment when we dispatch your order. We use an SSL-secured payment system.

When you make a purchase on Abelstedt's official webshop, you will see our prices as daily prices in Danish Kroner including 25% VAT. As a customer, you do not pay for various payment fees and shipping of your order, if selected at checkout.

Payment options

At Abelstedt, we accept Mastercard, Visa, Visa Electron, and American Express for card payments. You can conveniently use Google Pay and Apple Pay when paying with your credit card. We do not charge card fees.

Furthermore, you can choose to pay with PayPal or split your payment into installments with Viabill. If you pay via PayPal, you are not protected by the right of objection scheme. Read more about the terms and conditions on PayPal's website.

Our card payments are handled by the acquirer Stripe, and the amount is only charged to your payment card when the item is shipped from Abelstedt. A larger amount than the amount of your order can never be charged.

When purchasing with ViaBill, you will first receive your goods. After this, you must pay your monthly installment on the 20th of each month. If you do not pay on time, a fee of DKK 39 will be charged. If you regret your purchase, the payment agreement with ViaBill ceases. ViaBill finances purchases up to DKK 2,000, and amounts over DKK 2,000 are financed in cooperation with SparXpress. Read more at Viabill.

Gift Cards

If you have received an Abelstedt gift card or credit note, you can use it at checkout when you have added your desired items to the cart. If the amount on your gift card covers less than the item's price, you can pay the remaining sum with our above payment options.

Gift cards expire 2 years from the order date.

Fast and secure delivery

Abelstedt ships to all countries and offers various delivery options depending on your gifting needs. You can choose from the following delivery options:

1-2 days - insured and tracked without delivery to recipient's address free
1-2 days - insured and tracked with delivery to recipient's address for DKK 59

We place great emphasis on the security of our packages, and our packages are delivered by the largest delivery service in Denmark, Postnord. When we receive your order, we pack the item/items either on the same day or the following business day, which is the same day the package is dispatched.

Exchange & return

There are a few essential things to consider when you want to return an item to us.

All purchases can be returned within 30 days.
Only purchases made directly from Abelstedt.
Engraved jewelry cannot be exchanged or returned.
For refunds, please remember to enclose a copy of your receipt, which was included in your package.
It is your responsibility to ensure the item arrives safely to us by either sending it insured or by other means. We are not responsible for lost packages. The parcel label, which can be purchased via the button above, is both insured and tracked.
Return processing can take up to one week.

Right of withdrawal

The customer pays for the return of the package and is liable if damage occurs during transport. However, you can advantageously obtain a cheap and insured return label with a tracking number and a return form under delivery and return.

All original packaging, accessories, free items, etc., must be included with the return package.

There is no right of withdrawal for the delivery of goods manufactured according to your specifications or clearly personalized, and you cannot cancel the purchase by refusing to receive the item without simultaneously notifying Abelstedt.

Partial withdrawal

If you have purchased several items from Abelstedt, you have the option to return one or more items, even if they were purchased in a single order. Please note that you will not be refunded shipping costs if you cancel part of your purchase.

Condition of the item upon withdrawal

You are only liable for any deterioration in the value of the goods due to handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. In other words, you can try on the item in the same way as if you tried it in a physical store, but you must not actually use it. Furthermore, we recommend that you return the item in its original packaging. If the original packaging is missing, this may lead to a reduction in the item's value.

If the item has been tried beyond what is described above, it is considered used.

If a refund is desired, please remember to include a copy of your receipt.

About refunds

If you cancel your purchase, you will be refunded your money upon return of your product to us, provided the product is not damaged or impaired in value in any way. It is your responsibility to ensure secure shipping so that no damage or similar occurs to the product.

Abelstedt will refund all payments received from you, including delivery costs (excluding extra delivery costs in cases where you have chosen a delivery method other than the cheapest standard delivery method we offer), no later than 14 days from the day Abelstedt received notification that you wish to cancel the agreement.

Abelstedt will refund the money using the same payment method you used for the purchase, unless otherwise agreed.

We may withhold payment until we have received the item, unless you send us documentation that you have returned it.

If you have received a credit note from Abelstedt for your purchase due to an exceeding of the right of withdrawal period and subsequently wish a refund for a purchase made with this credit note, the amount will be refunded to the credit note and not to your payment card.

Personal information

Your submission of personal data via abelstedt.dk is subject to our privacy policy, which you can read here.

Abelstedt sends short email invitations to all customers so they can review their order/product on abelstedt.dk. By shopping on abelstedt.dk, you agree to receive this invitation.

Complaint

The Danish Sale of Goods Act's rules on defects apply to the purchase of goods.

When you shop at Abelstedt as a consumer, you have a 24-month right to complain. If your complaint is justified, it means you can either have the item repaired or exchanged, depending on the specific situation.

If your Abelstedt jewelry is broken, you must go to the retailer where you purchased the product, whether it is the webshop or our partners.

You must complain within a reasonable time after discovering the defect. If you complain and return the item within 14 days after the defect is discovered, the complaint will be timely. If your complaint is justified, it means you can either have the item repaired or exchanged, depending on the specific situation.

* If it is due to a production error, the jewelry will be exchanged free of charge, provided the store assesses that the error lies with the jewelry, and a copy of the customer receipt documents that the jewelry was sold within 2 years. Therefore, always remember to save your receipt, as this serves as proof in case of a complaint.

The terms and conditions were last updated on 13.10.2020